FOR HELP WITH YOUR ONLINE ORDER

DOMESTIC CUSTOMER SERVICE

1.844.737.9600 (Monday through Saturday, 9 AM - 6 PM and Sunday, 12 PM - 5 PM EST) or customerservice@jslidesfootwear.com

INTERNATIONAL CUSTOMER SERVICE

1.855.848.8804 (Monday through Sunday, 7 AM - 5 PM EST) or info@globalshopex.com

SHIPPING

We ship exclusively via UPS to US addresses only. All in stock orders placed by 12 PM EST are shipped the same day. After 12 PM EST (or orders placed on a non-business day), the order will ship the following business day. Orders placed after 12 PM EST on Friday will ship the following Monday.

Shipping Method Shipping Time Shipping Charges
Ground UPS 1-6 Business Days $5.00
3 Day Select 3 Business Days $15.00
2nd Day Air Within 2 Business Days $25.00
Next Day Air Saver 1 Business Day $35.00

Shortly after your order is prepared for shipping, you will be notified via e-mail with a UPS tracking number. Use the map here to determine approximate shipping time for UPS Ground service. (Generally speaking, if you live in the yellow or gold areas of the map there is no need to choose 2nd Day Air.)

Even though we hate to say no, there are some things that we can NOT do:

  • Guarantee next day delivery.
  • Ship to PO Boxes.
  • Cover additional shipping costs incurred using a third-party shipping partner.

RETURNS & EXCHANGES

Returns

JSlidesFootwear.com has a 60-day return policy from the date of purchase. New, unworn merchandise will be refunded in the same manner it was paid for (the original shipping fee is non-refundable). If you choose to return your item(s), please contact us for a non-refundable $5 pre-paid UPS return label which will be emailed to you using the email address on your order.

Exchanges

Exchanges are FREE. Just request a replacement item on the enclosed return/exchange form and contact us for a FREE pre-paid UPS return label to send your item(s) back. Exchanges are always subject to availability at the time your return is received and processed. If you are afraid the item you need is going to sell out, you can always place a new order rather than request an exchange or call us to

Send your return/exchange to:

JSlides Footwear
Attn: Returns/Exchanges
3580 Oceanside Road
Oceanside, NY 11572

HOW FAST WILL I GET MY ORDER?

All orders are shipped out by 12 PM EST. Any orders placed after 12 PM EST will be shipped the following business day. If you need your shoes by a specific date, please call our toll free number, and we will do our best to accommodate your request. During times of high volume (i.e., sale), orders will be shipped as soon as possible but not be guaranteed same day.

DO YOU CHARGE EXTRA TAX?

JSlides Footwear is required by law to collect sales tax on orders shipped New York. If you are shipping to New York, the appropriate charges will be added to your merchandise total and displayed on your final order confirmation.

WHAT FORMS OF PAYMENT ARE ACCEPTED?

JSlidesfootwear.com currently accepts the following payment methods

  • American Express
  • Discover
  • Mastercard
  • Visa
  • Paypal