Is it safe to use my credit card? Chevron

Absolutely, we only use secure payment processing systems.

What forms of payment are accepted for online purchases, and when am I billed? Chevron

We accept many forms of payment. Visa, Mastercard, Amex, Discover, Amazon Pay, PayPal and Afterpay. You will be billed immediately once your order is confirmed.

What is AfterPay? Chevron

AfterPay is a digital payment platform offered to online shoppers that allows them to make weekly payments on items purchased until they are paid in full.

Product Material/Care Questions

Are your waterproof products truly waterproof? Chevron

Our waterproof products are WATER-RESISTANT. The leathers and suedes we use in the waterproof line are loaded up with oils that excel at keeping water from soaking through.

What is Air Lite? Chevron

Air Lite is our EVA injected outsole, that is super-light and comfortable.

How do I care for my J/SLIDES? Chevron

It depends on the material, but we always recommend spot cleaning and allowing to air dry. We do not recommend putting them in the washing or drying machines. If you have more care questions please email customerservice@jslidesfootwear.com and they will assist you.

Shipping/Handling/Order Questions

Are shipping and handling charges refundable? Chevron

Shipping and handling is not refundable

Can I change my shipping address? Chevron

If the order is still awaiting fulfillment (in the process of being put together) then we can adjust the order

Can I obtain a price adjustment for an online purchase? Chevron

This is evaluated on a case-by-case basis

Can I return an item I purchased with a promotion code? Chevron

Absolutely, all items purchased can be returned if it’s in the designated return window

Can I ship an order to a P.O Box or Military Base? Chevron


Can I ship an order to multiple addresses? Chevron

Unfortunately, we can only ship an order to one address.

Do I need to pay for return shipping? Chevron

If you choose to use the enclosed pre-paid UPS return label a fee of $5 will be deducted from your return. Exchanges are always free.

Do you ship internationally? Chevron

We do! We use GlobalShopEx on our international checkout page.

How can I return my order? Chevron

You can use the pre-paid return label and form that is enclosed in your package. For more information please see Returns

How can I make an exchange? Chevron

If you have the preprinted return form and return label, then you can just package it up and send it to us!

What if I misplaced/lost the pre-paid label and return form? Chevron

If you do not have any return labels or forms, please email customerservice@jslidesfootwear.com and they will assist you.

How can I track my order? Chevron

You can track your order in your account on our site. If you checked out as a guest, you could track via the automatic email updates. If you have any other questions, you can email our customerservice@jslidesfootwear.com team for assistance.

How do I return an item I received as a gift? Chevron

Please email customerservice@jslidesfootwear.com and provide the original purchasers name, and order number (if you have it)

How do I return an order that was shipped internationally? Chevron

If you have the preprinted return form and return label, then you can just package it up and send it to us! If you do not have any return labels or forms, please email customerservice@jslidesfootwear.com and they will assist you in your exchange.

How long will it take for my order to be filled? Chevron

It depends on how busy our warehouse is, but we strive to get all orders out within 2 days of purchase. (Unless the warehouse is closed for observed holidays)

What are my shipping options? Chevron

Our shipping options through UPS are
  • UPS Ground - $0
  • UPS 3-Day Select - $15
  • UPS 2-Day Air - $25
  • UPS Next Day Air - $35

How will I know if my order is confirmed? Chevron

You should get an automatic email once the order goes through!

What if I want to cancel my order? Chevron

Please send an email to customerservice@jslidesfootwear.com

What is the usual turnaround time for returns? Chevron

Once received, it typically takes 1-2 weeks to be fully inspected and processed by our warehouse team

What is your policy on defective/damaged items? Chevron

This is on a case-by-case basis. We always will replace items that may be defective/damaged. If a product is worn and causes issues, we will work with you to find the best solution. If a product was purchased at or through a third party, we recommend going through them first and then to us as a last resort. We will not be able to issue refunds or credits in instances like this. We will try our best to replace the product if we have the means to do so.

What is your return policy? Chevron

We have a 45 day return policy for unworn and complete packages. Anything else will be considered on a case-by-case basis.

Why was my order cancelled? Chevron

Orders get cancelled due to there being lack of inventory in the warehouse even if the website says there is stock. This doesn’t happen often but as we all know, technology isn’t perfect, and we’re doing the best we can to ensure this doesn’t happen.


What is Affiliate Marketing? Chevron

Affiliate marketing is the process by which a third party (maybe you!) earns a commission for marketing a company’s products on their social channels or blogs.
For every sale made that comes from their channel/blog, they earn a piece of the profit. The sales are tracked via affiliate links from one website to another.

Who are Affiliates? Chevron

The Affiliate can be either an individual (Influencer/Blogger) or a company that markets our products in an appealing way to potential consumers.
In other words, the affiliate promotes the product to persuade consumers that it is valuable or beneficial to them and convince them to purchase the product. If the consumer does end up buying the product, the affiliate receives a portion of the revenue.

Why you should be an Affiliate? Chevron

Passive income! If you support the product, why not make money on sharing it with your audience?

How to become an Affiliate with us? Chevron


How do I add myself to the waitlist for a sold-out core style? Chevron

Please click the size you’re interested in on the product page and add your email to the textbox below!

How do I get in touch with someone at J/SLIDES? Chevron

Please send an email to customerservice@jslidesfootwear.com and they will assist you.

How do I use a promo code online? Chevron

During checkout, there is a box on the side that says “Order Summary” please look for the “Coupon/Gift Certificate” text on the bottom, click it an enter your code!

I would love to collaborate. Who do I contact? Chevron

Please send an email to info@jslidesfootwear.com

What if I forget my password? Chevron

You can always reset your password!